Billing & Payments Policy

01 Who bills you

All invoices are issued by INSTANT PAYMENTS LIMITED, trading as Webics Consulting, registered at RM 701, Unit 127, 7/F, Twr B, New Mandarin Plaza, 14 Science Museum Rd, Tsim Sha Tsui, Hong Kong. Your bank or card statement will show the merchant name associated with INSTANT PAYMENTS LIMITED. If you see a charge you do not recognise, contact us before disputing it and we will identify it for you the same day.

02 Quotes and pricing

• Figures shown on this website are indicative starting points for typical scopes. They are not binding offers.
• Your price is the fixed fee stated in your written proposal and confirmed in your statement of work.
• A proposal is valid for 30 days from its date. After that we may re-quote.
• We do not operate subscriptions, recurring billing or automatic renewals. Nothing charges you again unless you sign a new statement of work.
• There are no hidden fees. Any third-party cost — a font licence, a stock image, a plugin licence — is itemised and approved by you in writing before we buy it.

03 Invoicing schedule

Invoices are payable within 14 days of the invoice date unless your statement of work says otherwise. Every invoice states the engagement reference, the milestone, the amount, the currency, the due date and the payment instructions.

04 Payment methods and currency

• We accept major credit and debit cards and international bank transfer. Accepted card schemes are shown at the point of payment.
• Card payments are processed by regulated third-party payment providers. We never see or store full card numbers, CVV codes or bank credentials.
• Fees are quoted and charged in United States dollars (USD) unless the statement of work names another currency.
• Your bank's conversion rate and any foreign transaction fee are set by your bank, not by us.
• For bank transfers you are responsible for correspondent and intermediary charges, so that the full invoiced amount reaches us. Please select the "sender pays all charges" option where your bank offers it.

05 Taxes

Fees are exclusive of any value added tax, goods and services tax, sales tax or similar indirect tax. Where such tax is chargeable it is added to the invoice and shown separately.

Where you are required by local law to withhold tax on a payment to us, you must provide the withholding certificate and, unless the statement of work says otherwise, gross up the payment so that we receive the full invoiced amount. Please give us your company registration or tax identification number before the first invoice so it can be shown correctly.

06 Disputed invoices

1. Notify us in writing at info@webicsconsulting.online within 10 business days of the invoice date, identifying the specific line items in dispute.
2. Pay the undisputed portion by the normal due date.
3. We investigate and respond in writing within 10 business days.
4. If the dispute is upheld we issue a corrected invoice or a credit note. If it is not upheld, the disputed amount becomes due 10 business days after our response.

07 Late payment

• We send a courtesy reminder on the due date and again 5 business days later.
• From 10 business days overdue we may suspend work after written notice. Suspension does not extend deadlines in your favour.
• Interest may be charged at 1% per month, or the maximum permitted by applicable law if lower, from the due date until payment.
• Ownership of deliverables does not transfer, and deliverables may not be deployed to production, until all invoices are settled.
• Where an account remains unpaid without any dialogue, we may refer it to a collections agent and recover reasonable recovery costs.

If cash flow is the problem, tell us. We would rather agree a written payment plan than escalate.

08 Records and receipts

A PDF invoice is issued for every payment and a receipt is sent on settlement. Duplicate copies are available on request at no charge. We retain accounting records for 7 years as required by applicable tax law, as described in the Privacy Policy.

09 Billing contact

Invoices, receipts, payment instructions and billing disputes: info@webicsconsulting.online. Telephone: +852 13157549890. Office hours: Monday to Friday, 09:00 – 18:00 (HKT, UTC+8).