Refund policy – Webics Consulting

Version: 1.0
Last updated: August 1, 2025

At webicsconsulting.online, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your digital product or service, we offer a simple and transparent refund process, in line with EU consumer law and our commitment to customer satisfaction.

1. Company Information

Company Name: INSTANT PAYMENTS LIMITED
Business Registration Number: 79468211
Customer Service: info@webicsconsulting.online
Phone: +13157549890
Date of Incorporation: 24-Dec-2025
Company Address:
RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000

2. Our Refund Promise

We offer a 14-day no-questions-asked refund policy on all digital purchases and services made through our website, unless stated otherwise.

You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing any reason.

We believe in fairness and transparency — if you change your mind, we will process your refund promptly.

3. How to Request a Refund

To request a refund or cancellation, please contact us at:
info@webicsconsulting.online

Please include:

Your full name
Order number or payment reference
The email address used for your purchase

We will confirm receipt of your request and process it as quickly as possible.

4. Refund Process and Timelines

Once your refund request is received and approved:

Refunds are issued to the same payment method used for the original transaction
Refunds are processed within 14 days of receiving your cancellation request
No fees or deductions will be applied

You will receive an email confirmation once your refund has been processed.

5. Digital Products and Services

As our products and services are delivered digitally, no physical returns are required.

Access to digital content (such as downloads, course materials, or design files) may be revoked once a refund is completed.

If you have already accessed or started using a digital service within the 14-day period, your right to a full refund may be limited only if you explicitly agreed to immediate delivery at checkout.

This is always clearly communicated before purchase.

6. Exceptions to Refund Eligibility

In accordance with EU Directive 2011/83/EU (Consumer Rights Directive), the right of withdrawal may not apply if:

You explicitly consented to immediate delivery of a digital product before the 14-day period ended
You acknowledged that your right to withdraw would be lost once delivery began

However, we aim to be fair — if you are dissatisfied for any reason, please contact us. We will always try to find a reasonable solution.

7. Refunds for Custom Design Services

For custom digital design services (including branding, creative work, or consulting):

You may cancel within 14 days for a full refund if work has not yet started
If substantial work has already begun, partial refunds may be issued based on project progress and incurred costs

We always communicate clearly before starting any non-refundable work.

8. Late or Missing Refunds

If you have not received your refund after 14 days:

Check your bank or payment account again
Contact your payment provider, as processing times may vary
If the issue persists, email us at info@webicsconsulting.online — we will assist promptly

9. Contact for Refund Requests

For all refund, cancellation, or return inquiries, please contact: